We are excited to announce that Basile Bonnier has joined Wiremind as our Chief Customer Success Officer.

Basile will lead our Customer Success organization, which unites the functions of customer success and professional services for all of our Passenger solutions - including CAYZN, CAYZN Tracking, and PAXONE.

Customer Focus: From Our Founding to the Future

Regarding the new appointment, our CEO and co-founder, Colin Girault-Matz, shared his perspective on the foundational importance of being in touch with our customers’ needs and why Basile was the best fit for this new position:

“Wiremind was founded in response to a direct customer need. That same focus on solving our customers’ real challenges continues to guide how we develop solutions and nurture relationships. Basile’s extensive industry knowledge, combined with his experience in digital transformation and creating customer value, will help us elevate product expertise, accelerate our technologies’ implementation within customers’ infrastructure, and strengthen long-term customer relationships.”

A Transportation Industry Expert

Basile brings with him over 20 years of experience within the rail industry, where he has helped major mobility players accelerate digital adoption and deliver lasting customer value.

He previously held leadership roles across SNCF and its subsidiaries and business units, including OUIGO, SNCF Connect & Tech, TGV Intercités, and ITNOVEM, spanning customer experience, marketing, and digital transformation.

Most recently, he served as Director at Sopra Steria Next, advising transport leaders on large-scale digital and business transformation.

Deepening Customer Partnership & Creating Transformative Impact

As Basile begins his new role, he shared his thoughts on the opportunity he sees for Wiremind’s future, and what his mission will entail:

“Wiremind’s deep commitment to innovation and customer impact creates a unique foundation for long-term customer success. My mission is to strengthen our connection with customers, ensuring every solution we deliver not only meets their needs but actually anticipates them. Together, we’ll build a Customer Success organization that scales with ambition, drives measurable value, and helps our clients transform the way the world moves.”

By aligning Customer Success with innovation, analytics, and business impact, Basile will help us scale our enterprise relationships and shape the future of customer partnership in the transport and mobility ecosystem.