In April 2025, Wiremind hosted its inaugural CAYZN International User Group event in Paris, gathering 44 customers from 13 companies. This landmark occasion was more than just a meeting, it was a milestone moment, creating a chance to exchange ideas, innovate together, and look toward the future of CAYZN and the industry.

Event Structure and Highlights

Held on April 3 and 4, 2025, in Metafore and our Wiremind HQ in Paris, the event brought together Revenue Management teams from BlaBlaCar, DSB, Eurostar, Flair Airlines, Itabus, Le Train, Ouigo, SJ, SNCF, TER, Transavia, Trenitalia, and VR. Over two days, attendees participated in diverse sessions, from workshops on how to leverage GenAI in CAYZN to creative sessions to build a new CAYZN module from scratch.

There were an overall 32 sessions conducted comprising 23 workshops, 6 presentations, 3 creative sessions. These sessions covered 22 different themes across 5 theme tracks:

• Feature Evolution: Users had the chance to follow CAYZN's exciting journey of feature development through a series of hands-on workshops. These sessions highlighted upcoming functionalities, gathered valuable user feedback, and explored the evolution of key features.
• Innovation: Innovation in CAYZN isn't just about feature development - it's about reimagining what's possible in revenue management and operations. This theme was all about exploring outside-of-the-box ideas that challenge the status quo.
• Product Development: Dive deep into CAYZN's product development lifecycle and understand the methodologies that drive our innovation process. These sessions contribute to the inner workings of how we transform ideas into reality.
• AI: This track explores anything AI related in and around CAYZN. All the sessions in this theme showcase how these technologies are reshaping the revenue management industry.
• UX & Configuration: This track is all about CAYZN configuration and user experience. User input was a crucial part to driving the platform’s interface evolution and customization to become the best in class, ultimately leading to team’s operational efficiency.

Session highlights

• Exclusive Product Previews: Attendees experienced firsthand the upcoming features in CAYZN, from the brand new Design System to seamless continuous pricing strategies and advanced ancillary modules.
• Collaborative Workshops: Participants dived deep into practical sessions on optimization strategies, dynamic pricing, and ancillary revenue management. These workshops provided actionable solutions to real-world challenges, reinforcing CAYZN’s leadership in revenue management technology.
• Shaping the Future Together: Customers actively contributed to the product roadmap, bringing innovative ideas for new dashboards and improved AI-user interactions designed to enhance user engagement and operational impact.

Speaking of the event, our co-founder and CEO, Colin Girault-Matz added, “The CAYZN User Group is an example of the collaborative spirit that drives our company and our clients forward. We believe that innovation thrives when we come together to share ideas, challenge the status quo, and co-create solutions that address real-world challenges. This event marks the beginning of an exciting journey, and we’re proud to be building it alongside our customers.”

Our co-founder and CTO, Charles Pierre also added saying, “It was a truly rewarding experience to see the positive energy at the event. I was thrilled to have the opportunity to meet so many of our clients and to bring the technology team and customers together. These conversations are invaluable in helping us understand customer needs and shaping the future of our roadmap.”

Key CAYZN Takeaways

The event showed CAYZN’s commitment to delivering value and innovation. Among the standout themes:

• User Experience: Customers shared highly positive feedback on CAYZN’s customizable interfaces, ability to zoom in on granular details, and many other intuitive details. CAYZN's goal is to help users at all experience levels make smarter, data-driven decisions - a vision that resonated strongly with customers.
• AI-Powered Productivity: We conducted multiple workshops focused on AI, including GenAI and how it can be used to enhance productivity. Our rule of thumb at Wiremind is that CAYZN needs to offer real-time assistance, easy data interaction, and smart BRE creation to make complex processes more intuitive and efficient.
• Advanced Improvements: From continuous pricing models to streamlined ancillary management, CAYZN continues to deliver scalable solutions that pave the way for innovative Revenue Management.

“I attended multiple workshops, and the GenAI workshop was particularly fascinating. It shows how Wiremind continuously improves its products and features for customers."
Gary Sze, Revenue Analyst, Flair Airlines

Networking Evening: Connections Beyond the Conference Rooms

Following a day filled with engaging discussions and product deep-dives, the first evening of the CAYZN User Group event shifted gears to a more relaxed setting. Attendees gathered in the centre of Paris with a perfect set up for informal conversations. This networking evening turned out to be the right place to foster stronger relationships between clients, Wiremind team members, and CAYZN product experts.

“Thank you for the organization of such a great seminar, I’ve appreciated a lot the exchanges and the workshops.”
Francois Allain, Responsable Business, Revenue Management & Pricing, Ouigo

Fostering a Collaborative Community

The User Group wasn’t just about product features, it was about building a space for CAYZN users to share knowledge across industries. Attendees shared not only challenges but also innovative approaches to using CAYZN more effectively. Networking breaks and informal discussions opened doors for valuable connections, allowing participants to exchange ideas across industries.

“Thank you again for organizing this event. I've rarely experienced client events with this level of professionalism and quality.”
Jean-Loup Senski, Director of Pricing & Revenue Management, Flair Airlines

"Thank you for organizing these two days. It was truly an enriching experience to compare the different approaches of other clients regarding a wide variety of topics and to have the opportunity to share our feedback with you."
Xavier Mulard, Head of RMP, BlaBlaCar

"It was truly two remarkable days, rich in exchanges and meeting new people. Congratulations on the excellent organization!"
Stéphane Bouchu, Responsable RM, TER

The CAYZN Challenge: Where Revenue Management Strategy Meets Play

To close out the event on a high note, we had a fun and engaging CAYZN-themed competition on Day 2 at our offices. It was a creative session called "From Concept to Development: Design a CAYZN Module With Us From Scratch," moderated by our CEO and co-founder Colin Girault-Matz.

Attendees were divided into groups, each comprising people from different companies and industries. They had to brainstorm and create a CAYZN module from scratch and then present it at the end of the day. Based on the presentations, one of the teams emerged as the winner of the CAYZN Creative Module award.

The rooms buzzed with energy as teams debated use cases, sketched interfaces, and refined their concepts. It was a showcase of creativity, strategic thinking, and collaboration.

It also offered Wiremind valuable insights into how users envision the future of CAYZN, reinforcing the user group's role as a collaborative platform as much as a learning one.

Meet the Team

Behind the scenes, a dedicated team of 36 Wiremind team members across the Product, Tech, Data, Admin, and Revenue Marketing teams worked tirelessly for several months to ensure the event’s success. From planning and logistics to workshop facilitation and hands-on support, their commitment and enthusiasm brought the User Group to life.

Our team’s contributions included:

• Facilitating Engaging Sessions: Leading workshops and discussions, sharing expertise, and guiding attendees through product features and updates.
• Providing Seamless Support: Ensuring the event ran smoothly, managing technical setups, and addressing attendee needs in real time.
• Capturing the Experience: Coordinating photos, videos, and insights to document the energy and innovation of the event.

“Workshops and presentations were super interesting and you at Wiremind made us feel at home. It was wonderful to meet and discuss with many other RM professionals. Thanks again and we hope there will be other User Groups in the coming years.”
Fabrizio Fratarcangeli, Head of Inventory Management, Trenitalia

A huge thank-you to our amazing team for their dedication, creativity, and professionalism in making this event such a resounding success! We want to dedicate a special acknowledgment to:

• Alexandre Lienard, Ali Tber, Andrés Céspedes, Antoine Das Neves, Antoine Rabany, Arnaud Callea, Arnaud Yankwa Wandji, Ayoub Massoudi, Charles Pierre, Clémence Poitou, Colin Girault-Matz, Constant Roques, Corentin Vidal, Doriane Chrétien, Eugenio Massini, Florian Leblais, Jérémy Bellanca, Maxence Ragot, Omar El Ballouti, Rémi Habfast, Sylvain Ung, Yacine Nabet, Yassmine Faik, our expert speakers and session facilitators who shared their knowledge, guided discussions, and provided valuable insights across all workshops and presentations. Their expertise and passion brought the content to life.
• Alexandre Moges and Bradley Catorc, our IT specialists who worked tirelessly behind the scenes. They didn't just manage equipment, they ensured that every screen displayed perfectly, every microphone captured clearly, and all systems ran smoothly throughout the event.
• Anne-Laure Hilhorst, Christ Fiti, Grace O'Hara, and Rose Lutz for managing countless critical details behind the scenes. They expertly handled everything from the initial setup and final breakdown to coordinating catering services, managing the cloakroom, and smoothly running the check-in process, ensuring that every attendee experienced a seamless and welcoming event from start to finish.
• Aby Ndiaye, Arthur Prager, Sruthi Kolukuluri, and Stefani Bodza, our event planning committee who orchestrated this ambitious event from the ground up. From securing the perfect venues and coordinating international logistics to creating an engaging agenda and ensuring every detail was perfect, their meticulous planning and tireless coordination transformed an ambitious vision into a reality that will be remembered for a long time.

“The seminar proved to be a very positive experience: good organization and appealing content.”
Ilia Volik, Senior Manager Pricing, VR

“We were really impressed by the quality of the organization and the richness of the workshops.”
Yann Vaglio, Lead RM Applications & Data, SNCF

What’s Next?

Wiremind remains committed to evolving CAYZN in line with user feedback and industry trends. Key next steps include:

• Implementing Action Points: Insights from workshops are already feeding into the CAYZN roadmap.
• Continued Engagement: Plans are underway for future User Group events, where customers can reconvene to share progress, explore innovations, and continue shaping the solution together.

“Thank you very much for having us! It has been such a pleasure meeting you all in person. It was a very nice event, you guys did an incredible job!”
Veronica Stara, Senior Revenue Analyst, Itabus

Thank You

A sincere thank you to all our customers, partners, and the Wiremind team who made this first International User Group an exceptional success. Your insights, enthusiasm, and collaboration are what make CAYZN a platform built not just for, but with its users. Like we always say, CAYZN is built by Revenue Managers for Revenue Managers.

Here’s to continued innovation and collaboration in the months ahead.

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